Business Requirement

To provide valued added services to their customers (both private and commercial), they wanted to build a fully integrated roadside assistance solution that allowed their customers to request for assistance at any time, in the simplest and quickest way possible.

Challenges

Real Time GPS Positioning – The app is a GPS based app where the tracking of the passenger is done in real time. Getting the updated location of passengers, even at places where network availability can be inconsistent was a challenge.

Drawable Map Views – To provide location details of service like Fuel Stations, Banks, Restaurants, Hospitals etc. around a particular radius, an accurate map has to be drawn near to user location. Since the commercial navigation system had an inaccuracy in providing data, it was a challenge to provide accurate map navigation.

CCS Solution

In the event of a roadside emergency, a simple tap on the app will notify partner service providers within close proximity to provide assistance.

Based on the user’s location, the app will display information relating to service providers, amenities and helpline numbers that is useful for customers, especially in emergency situations.

The app provides users with travel maps and even the locations of nearby ATMs, banks, dine – in restaurants, bakeries, cafeterias and other necessities and attractions nearby.

To get additional service and features, users need to buy a policy and register within the application.