Business Requirement

The client relied on several online marketplaces to sell their products. Their staff would import the order details from these e-commerce sites to spreadsheets and manually enter them into their SAP ERP to proceed with sales/return order creation, deliveries, and billing.

The manual data entry was time-consuming and left room for inaccuracy which affected their performance.

Processing orders took longer than expected, and timely deliveries became challenging.

The client wanted a solution to minimize human intervention and improve their order processing and deliveries.

CCS Solution

CCS Engineers helped the client automate their sales/return order processing, deliveries, and billing with a custom solution to upload the details received from the e-commerce portals to the ERP. The solution supports various spreadsheet templates and provides the client’s staff with the necessary log information to work on pending orders.